Client Services Coordinator


The Client Services Coordinator will provide support to the client services team. This role will consist of day-to-day process assistance and client maintenance in several aspects of digital marketing (including but not limited to) website design and development, social media, content management, public relations, seo, email marketing and digital marketing strategy with the goal to grow and retain clients for the agency. The position includes maintaining a high level of awareness of client activities, detail-oriented program and project management and professional communication with client contacts as needed. This position reports to the Senior Digital Marketing Manager.


  • Assist client services team with internal trafficking of projects through the creative team
  • Acquires knowledge of all teams within the agency
  • Ability to write reports and business correspondence
  • Ability to create tasks for assigned projects
  • Thoroughly proof client and internal documentation
  • Prepare and format branded account service-related documents such as meeting agendas, activity and meeting reports, proposals, presentations and other client communications and correspondence
  • Conduct any client or agency research as requested
    Assist in administering client set-ups (e.g. hosting, social media accounts, email newsletter programs,etc.)
  • Work with Digital Marketing Managers and Principals to create and monitor project schedules
  • Participate and provide any necessary documentation for client meetings and conference calls
  • Collect, manage and store assets for client projects such as imagery, content, logins, etc.
  • Research and build media lists and monitor for media placement
  • Create first drafts of public relations materials (i.e. press releases, pitches, media alerts)
  • Monitor all media channels for awards nominations, speaking engagements and pitching opportunities
  • Thoroughly proof documents as requested
  • Assist with project QA testing, including websites and email campaigns
  • Respond to and deliver client and internal requests in a service oriented manner
  • Monitor, recognize and communicate project details regarding project budgets
  • Foster a good working relationship with clients, either through direct contact or in support of client needs
  • Provide email marketing assistance which includes creation of reports, importing and exporting email databases and creation of graphics
  • Stay current on aspects of all marketing trends and other areas affecting client business
  • Review vendor quotes and assist in verifying production specs
  • Provide other administrative support to client services team
  • Have a clear understanding of the channels as defined as:
    • Social Media
    • Public Relations
    • Content Creation/Management
    • Websites
    • Media Planning/Buying
    • SEO
    • Marketing Campaigns/Collateral
    • Blogging
    • Special Events
    • Branding
    • Video
    • Direct Mail
    • Email Marketing Assistance


  • Minimum 1-2 years experience (preferably in an agency environment)
  • Bachelors degree (marketing/communications/pr major strongly preferred)
  • Keynote, Pages, Excel, Word, PowerPoint experience required (Photoshop, Illustrator and HTML knowledge a plus)
  • Excellent time management and organization skills
    Ability to define project management processes, tools and templates for projects and understanding of agency and project management software
  • Excellence in both written and oral communication skills, as well as the ability to help foster and cultivate a positive team atmosphere
  • Ability to work in a highly disciplined process-driven development environment
  • Strong client liaison skills and ability to build long-term productive client relationships and business development experience

How to Apply

If you are looking to advance your career in a role with an established, forward-thinking company with top notch clients and a family-friendly culture, please consider applying. We are seeking the best and brightest to join our team!

To apply, please send your resume, salary requirements, and samples of your best work to

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